Privacy Policy

1. Introduction

Home Review ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile application (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our Service, we may collect:

• Full name and contact details (email address, phone number)
• Residential or business address
• Property management company information
• Payment and billing information
• Government-issued identification (where required for verification)

2.2 Tenant Review Data

Our platform facilitates the collection and sharing of tenant-related information, which may include:

• Tenancy history and review information
• Property condition reports and inspection data
• Communication records between tenants and property managers

2.3 Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Cookies and similar tracking technologies
• Location data (with your consent)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and manage subscriptions
• Facilitate tenant reviews and property management workflows
• Send important notifications, updates, and support communications
• Analyse usage patterns to enhance user experience
• Ensure compliance with legal obligations and enforce our terms
• Detect, prevent, and address fraud or security issues

4. How We Share Your Information

We may share your information in the following circumstances:

• With Other Users: Tenant review data may be shared with authorised property managers and landlords as part of the core functionality of our Service.
• Service Providers: We engage trusted third-party companies to perform services on our behalf, such as payment processing, cloud hosting, and analytics.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Home Review, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Storage and Security

We store your data on secure servers using industry-standard encryption and security measures. While we take reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing best practices to safeguard your data.

Your data is stored and processed on secure infrastructure operated by our hosting and storage providers, which may be located outside New Zealand. Where personal information is transferred or accessed across borders, we take reasonable steps to ensure it is protected by safeguards comparable to those required under the New Zealand Privacy Act 2020.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy has been breached.

To exercise any of these rights, please contact us at Admin@homereview.co.nz.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our Service.

8. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the effective date above. Your continued use of the Service after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: